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All systems operational Avg first response: 47 min

Support & Help Desk

Raise a ticket, track its progress and chat with our engineers — all from one place.

Submit a Ticket

Describe your issue, upload screenshots. We respond per SLA.

Open form

Track a Ticket

Enter your reference to see status, assignee and history.

Look up

Knowledge Base

Self-serve guides and how-tos for our most-used modules.

Browse FAQs

Call the Helpline

Sat-Thu, 9am-7pm GST. 24/7 line for AMC clients.

+971 55 903 3673
Response SLAs

How Fast We Respond

Guaranteed first-response times by priority — what we pay penalty credits if we miss.

Critical
1 hour
First response guaranteed
Production down, data loss, security breach, payment system failure
High
4 hours
First response guaranteed
Major feature broken, multiple users affected, blocking workflow
Medium
1 day
First response in 1 business day
Single-user bugs, minor UX issues, configuration questions
Low
3 days
First response in 3 business days
Feature requests, how-to questions, documentation requests
Submit Ticket

Tell Us What's Going On

You'll receive a tracking reference by email — keep it for status updates.

Your Details
Issue Details

Tickets are confidential. Files encrypted at rest.

Track Existing Ticket

Look up status without signing in — just need the reference + email.

What happens next

01
You get a tracking reference

Format: WT-2026-XXXXX. Emailed within seconds.

02
Routed to the right engineer

Based on product, priority and current workload.

03
First response per SLA

1h / 4h / 1d / 3d depending on priority you set.

04
Updates by email + portal

Reply to the email or use the track link to add details.

Urgent? Skip the form

For production-down emergencies, WhatsApp our on-call engineer directly.

WhatsApp On-Call Team
Self-Serve

Popular Help Topics

Most issues can be solved without a ticket — browse our guides first.

ERP Setup & Configuration

VAT setup, multi-branch, user roles, data migration.

12 articles
Security & Compliance

2FA, PDPL, password resets, audit logs, backups.

8 articles
Billing & Invoices

Payment methods, invoice download, AMC renewal.

6 articles
Mobile Apps

App store releases, push notifications, offline sync.

5 articles
Hosting & Performance

SSL, backups, scaling, downtime notifications.

7 articles
POS & Hardware

Printer setup, barcode scanners, offline mode, receipts.

9 articles
Browse Full Knowledge Base
Live Status

System Status

Real-time uptime monitoring across our hosted services.

All systems operational
ERP CloudOperational
POS SyncOperational
Payment GatewayOperational
Email DeliveryOperational
File UploadsOperational
Customer PortalOperational
Other Ways to Reach Us

Prefer a Different Channel?

All routes go to the same team. Pick what's fastest for you.

WhatsApp

Fastest channel. 24/7 for AMC clients.

+971 55 903 3673
Phone Helpline

Sat-Thu, 9am-7pm GST. Direct line.

+971 55 903 3673
Email Support

Detailed issues with attachments. Same SLA.

support@wiztachint.com
Customer Portal

All tickets, invoices and engineer chat in one place.

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